1. No Return Policy

As a policy, we do not accept returns on any food products once they are delivered. This ensures product hygiene, safety, and quality for all our customers.

2. Damaged, Incorrect, or Defective Orders

While we follow strict quality control, if you receive:

• A damaged package
• A defective or spoiled product
• An incorrect item

Please reach out to us within 48 hours of receiving your order.

To raise a complaint, please:

• Email us at Care@crunchismo.com
• Include your order number, a brief description of the issue, and photos of the item and packaging.

3. Refund Eligibility

You may be eligible for a full or partial refund in the following cases:

• You received the wrong product
• The product was damaged in transit
• The product is expired or unfit for consumption at the time of delivery

Once we verify the claim, your refund will be processed within 7–10 business days to your original payment method.

4. Cancellations

• Orders can only be cancelled before they are shipped.
• Once an order is processed and dispatched, it cannot be cancelled.

To cancel an order, email us at Care@crunchismo.com with your order number as soon as possible.

5. Non-Refundable Situations

Refunds will not be issued for:

• Minor packaging dents that do not affect product quality
• Taste preferences or personal dislikes
• Delays due to incorrect shipping information provided by the customer
• Unclaimed deliveries

6. Contact Us

For any order-related issues or queries, please feel free to contact our customer support: